Frequently Asked Questions
How is the value of my gold determined?
Your payout is based on three key factors: the live market price of gold (spot price), the purity (karat) of your items, and their total weight. Our GIA-certified appraisers use state-of-the-art X-Ray Fluorescence (XRF) scanners to determine the exact purity and weight without damaging your items. We base our offers on these precise measurements and the real-time market prices to ensure you get the highest possible payout.
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How does shipping and insurance work?
Your security is our priority. When you request a kit, we mail you a package with all necessary materials and a prepaid, fully insured FedEx shipping label. Every shipment is insured for up to $100,000 against loss or damage. You can track your package from the moment it leaves your hands until it arrives at our secure facility.
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What are my payment options and how fast will I get paid?
We offer several fast and convenient payment methods. Once you accept our offer, we process your payment within 24 hours. You can choose to be paid via Bank Transfer (typically arrives within hours), PayPal (instant), or a physical check mailed the same day.
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What happens if I decline the offer?
Our offers are completely obligation-free. If you’re not satisfied with the valuation for any reason, simply decline the offer. We will safely package and ship your items back to you free of charge, fully insured. Your satisfaction is our guarantee.
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How can I track my shipment?
Once you ship your items using our prepaid label, you will receive an email confirmation with a FedEx tracking number. You can use this number on the FedEx website to monitor your shipment’s progress every step of the way to our facility.
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How do you ensure security and authentication?
Once you ship your items using our prepaid label, you will receive an email confirmation with a FedEx tracking number. You can use this number on the FedEx website to monitor your shipment’s progress every step of the way to our facility.
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Do you accept items from outside the United States?
Once you ship your items using our prepaid label, you will receive an email confirmation with a FedEx tracking number. You can use this number on the FedEx website to monitor your shipment’s progress every step of the way to our facility.
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